Connect Your Helpdesk & Knowledge
Plug in Zendesk, Intercom, Freshdesk, Salesforce Service Cloud, or your internal system — plus your KB, macros, and Notion docs.
Customer Support Solution
AI Helpdesk Agents for 24/7 Instant Response
Resolve most tier-1 tickets instantly with AI agents grounded in your knowledge base, and hand complex cases to humans with full context. Deliver faster, more consistent support without growing the team.
70%tier-1 auto-resolution
< 30sfirst response time
40%lower cost per ticket
+15ptCSAT improvement
Integrations
Works with the tools you already use.
Gmail
Slack
Notion
HubSpot
Salesforce
Stripe
Jira
Google Sheets
Intercom
Zendesk
Mailchimp
TwilioGmailSlackNotionHubSpotSalesforceStripeJiraGoogle SheetsIntercomZendeskMailchimpTwilioGmailSlackNotionHubSpotSalesforceStripeJiraGoogle SheetsIntercomZendeskMailchimpTwilioGmailSlackNotionHubSpotSalesforceStripeJiraGoogle SheetsIntercomZendeskMailchimpTwilio
Google Drive
Asana
Trello
Pipedrive
Monday
Dropbox
QuickBooks
Shopee
LinkedIn
Calendly
DocuSign
FreshdeskGoogle DriveAsanaTrelloPipedriveMondayDropboxQuickBooksShopeeLinkedInCalendlyDocuSignFreshdeskGoogle DriveAsanaTrelloPipedriveMondayDropboxQuickBooksShopeeLinkedInCalendlyDocuSignFreshdeskGoogle DriveAsanaTrelloPipedriveMondayDropboxQuickBooksShopeeLinkedInCalendlyDocuSignFreshdesk
Teams
WhatsApp
Telegram
WordPress
Xero
PayPal
Canva
OpenAI
Buffer
Hootsuite
Tableau
OutreachTeamsWhatsAppTelegramWordPressXeroPayPalCanvaOpenAIBufferHootsuiteTableauOutreachTeamsWhatsAppTelegramWordPressXeroPayPalCanvaOpenAIBufferHootsuiteTableauOutreachTeamsWhatsAppTelegramWordPressXeroPayPalCanvaOpenAIBufferHootsuiteTableauOutreachBuilt for
Who sees the impact
Head of Support / CX
Today
Ticket volume grows faster than headcount, SLAs slip during peak, and CSAT swings with staffing.
With Vayan
Resilient 24/7 coverage that scales with volume, with humans focused on cases that truly need them.
Support Team Lead
Today
You spend the day triaging queues, rebalancing, and coaching — and still lose VIP tickets to SLA.
With Vayan
Agents triage and draft responses; you coach on hard cases instead of moving tickets between queues.
Support Agent
Today
Most of the day is repeating the same answers, digging for order info, and copy-pasting from the KB.
With Vayan
Agents handle repetitive asks and hand you cases with context pre-assembled — your job becomes the interesting 30%.
Use Cases
Revolutionize your customer support
24/7 Tier-1 Resolution
Agents resolve password resets, order status, refund requests, and common how-to questions instantly — across email, chat, and social. Customers get help at 2am without paying for a night shift.
Intelligent Ticket Routing & Triage
Every inbound message is classified by intent, urgency, and product area, then routed to the right queue or agent. SLA breaches drop because nothing sits in the wrong bucket.
Multi-Channel Unified Support
Consistent answers across email, chat, voice, WhatsApp, and social media — all with the same customer context. Support stops feeling bolted together.
Knowledge Base Grounding
Agents answer only from your approved docs, macros, and past resolutions — no hallucinated policies, no made-up refund rules. Answers stay accurate as your docs evolve.
Sentiment & Escalation Detection
Agents detect frustration, churn risk, and VIP accounts in real time, and escalate to senior reps with the full conversation already summarized.
Self-Service Deflection
Embed an AI help widget that resolves issues before they become tickets. CSAT stays high and ticket volume drops without sacrificing experience.
Simple steps to automate your Support
How it Works?
Train Agents on Your Playbook
Agents learn from your articles, past tickets, and escalation rules. You set tone, allowed actions, and approval gates.
Go Live With Human in the Loop
Start in assist mode (agents draft, humans send), then graduate to autonomous on well-understood intents as accuracy proves out.
04
Expand & Continuously Improve
Agents incorporate feedback from agent edits and closed tickets, covering more intents and channels over time.
Smart Features
Smart Features
Unlimited support agents
Scale to any ticket volume without scaling headcount — no per-agent seat tax.
Explore →
Native helpdesk integrations
Zendesk, Intercom, Freshdesk, Salesforce Service Cloud, Front, Help Scout, and 1,500+ tools.
Explore →
Sentiment & churn-risk detection
Agents spot frustrated or at-risk customers and escalate to senior reps with conversation summary attached.
Explore →
Multilingual support
Handle 50+ languages in real time with no separate language teams needed.
Explore →
Real-time analytics & insights
Track deflection, CSAT, AHT, and intent trends live — spot emerging issues before they flood the queue.
Explore →
GDPR & SOC 2 aligned
Customer data never trains public models; PII handling respects your retention and consent policies.
Explore →
Grounded answers only
Agents cite the doc they answered from — you get transparent, auditable responses every time.
Explore →
Workflows
What your support agents run every day
Order status inquiry → resolved in 15 seconds
Trigger
A customer asks 'where's my order?' in chat or email.
What the agent does
- 1
Agent authenticates the customer against account data.
- 2
Pulls order status from Shopify, Stripe, or your fulfillment system.
- 3
Drafts a personalized response with ETA and tracking link.
- 4
Offers proactive next steps (e.g. reship, refund) if the shipment is late.
Outcome
Hundreds of identical tickets per day resolved instantly — without ever hitting the human queue.
Angry customer → de-escalated with a senior rep
Trigger
Sentiment analysis detects frustration or churn signals in a ticket.
What the agent does
- 1
Agent summarizes the full conversation and flags the trigger phrases.
- 2
Pulls account value, renewal date, and recent history.
- 3
Routes to a senior rep or CS manager with the pre-built brief.
- 4
Notifies the AE on the account if the customer is a strategic one.
Outcome
High-risk situations get human attention fast, with no context lost in the hand-off.
Trusted by 500+ teams
Teams ship faster with Vayan.
500+
Teams running Vayan
1M+
Tasks automated
4.9/5
Average customer rating
3x
More leads qualified per week
“We replaced 4 hours of daily manual lead sorting with an Vayan agent. It qualifies leads, updates our CRM, and routes hot prospects to sales — all on autopilot.”
Rated 5 out of 5
Chris Bray
Founder, BigMediaAI
60%
Reduction in response time
“Our support team was drowning in tickets. Now our AI agent handles tier-1 queries instantly and escalates the rest. Customers get answers in seconds, not hours.”
Rated 5 out of 5
Ranjeet Singh
Customer Success Lead, Bidanno
12hrs
Saved per week on operations
“I'm a one-person ops team. Vayan handles invoice follow-ups, data entry, and weekly reports for me. It's like having an assistant that never sleeps.”
Rated 5 out of 5
Sara K.
Operations Manager, Agency
Frequently Asked Questions
Answers to common questions about automating with Vayan AI. If you have any other questions, please don't hesitate to contact us.
How does AI improve customer support operations?
AI support agents handle common inquiries instantly across email, chat, and social media — resolving up to 70% of tickets without human intervention. They understand intent, pull context from your knowledge base, and escalate complex issues to the right team member with full conversation history, reducing response times and boosting customer satisfaction.
Do I need coding skills to deploy AI support agents?
No coding is required. Vayan AI provides a visual workflow builder where you can configure response templates, routing rules, escalation triggers, and knowledge base connections using drag-and-drop — your support team can set it up without any technical help.
How quickly can I automate my customer support?
Most teams have their first AI support agent live within hours. Start by connecting your helpdesk and uploading your knowledge base, then configure routing rules and escalation criteria. The agent learns from your existing ticket history to provide accurate responses from day one.
Will AI replace my support team?
No — agents take the repetitive, high-volume work (order status, password resets, basic how-tos) so your humans can handle complex troubleshooting, angry customers, and relationship moments. Teams typically keep the same headcount and handle more volume with higher CSAT rather than cutting staff.
How does Vayan AI handle data privacy and GDPR?
Vayan AI is SOC 2-aligned, GDPR-compliant, and respects your retention, consent, and PII handling policies. Customer data is never used to train public models. You control what agents can access, and every action is logged for audit.
What happens when an agent doesn't know the answer?
Agents are grounded in your approved knowledge base — if the answer isn't there, they escalate to a human rather than guessing. You can see exactly which doc an answer came from, and agents flag knowledge gaps so you can improve the KB over time.
Which support platforms does Vayan integrate with?
Zendesk, Intercom, Freshdesk, Salesforce Service Cloud, Front, Help Scout, HubSpot Service Hub, Kustomer, Gorgias, and 1,500+ tools. Chat widgets, email, SMS, WhatsApp, Slack, and voice channels are all supported.
Transform your customer support today!
Deliver exceptional customer experiences while reducing costs. Start your AI-powered support transformation.
Related guides & insights
Guides, tutorials, and insights to help you automate faster.
