Chat Support on Autopilot for Procore Users
Vayan AI automates Chat Support across Procore, cutting repetitive work so your team can focus on higher-value tasks.
84 chats handled overnight. Sample resolution:
Customer
“Hey — my Slack agent stopped firing after I rotated the workspace token yesterday. Anything I need to do on my end?”
Agent draft · in your tone
Hi Lara — totally normal, the new token needs a quick re-auth. I've sent a one-click reconnect link to your Vayan inbox; once you tap it the agent will pick up where it left off (no re-training needed).
How does Procore work for chat support automation?
Procore works for chat support automation by powering an Vayan AI agent that runs the workflow end-to-end inside your existing tools — no code, no custom build. The agent connects to Procore alongside the other apps your team already uses, watches for the triggers that matter for chat support, and takes the next step on its own while keeping a complete audit trail for review. AI handles common questions immediately, reducing wait times to zero for routine inquiries. Teams typically see instant around the clock once the agent is in production. You stay in control: every action is logged, confidence thresholds are configurable, and anything ambiguous is queued for a human instead of being silently auto-completed.
Built in plain English.
You write the rule the way you'd describe it to a teammate. The agent reads the rule, breaks it into the actions it'll take, and confirms the apps it'll touch — before it does anything.
- 1Read the inbound ticket and classify the topic
- 2Pull the customer's plan, history, and SLA
- 3Draft a response in your support team's voice
- 4Resolve directly or hand off with full context
Get started in three steps
Connect Procore
Link Procore to Vayan AI in one click. Your tasks, projects, and documents sync automatically.
Set Up Workspace Automation
Define triggers in Procore — new tasks, status changes, due dates — and the AI actions that follow.
Work Smarter, Not Harder
Your AI agent keeps Procore organized while you focus on execution. Track productivity gains on your dashboard.
Hi Lara — totally normal, the new token needs a quick re-auth. I've sent a one-click reconnect link to your Vayan inbox; once you tap it the agent will pick up where it left off (no re-training needed).
Customer reports a duplicate charge; refund queued, awaiting confirmation.
Customer asking what's included on the Growth plan vs. Pro.
Approve before it sends.
Every draft lands in a review queue. You approve, edit, or reject — the agent never acts on its own unless you explicitly turn that on for a workflow you trust.
Every action, with the reasoning attached.
Each step the agent takes is logged with what it did, why it did it, and which app it touched. Audit-ready, so security and compliance can sign off without backfilling.
- Lara Knight9:14 AM
Customer marked the resolution as helpful.
- Agent9:12 AM
Sent reply on ticket #9281.
Reason: Confidence above auto-send threshold; voice match passed; SLA at-risk.
- Agent9:11 AM
Drafted reply in your team's voice.
- Agent9:10 AM
Pulled customer plan, prior tickets, and account context.
- Agent9:09 AM
Triaged #9281 as the matching topic.
Frequently asked questions
Yes. You can create parallel chat support workflows that respond to different Procore events or conditions. For example, one chat support flow for new Procore records and another for updated ones — each with independent rules and actions.
Most users connect Procore and launch their first chat support automation within 10 minutes. The guided wizard handles OAuth authorization, and you configure chat support-specific rules through a visual no-code builder.
Manual chat support in Procore requires constant tab-switching, copy-pasting, and follow-up tracking. Vayan AI eliminates this by handling chat support tasks in real-time as Procore events occur — running 24/7 with consistent accuracy and zero fatigue.
No coding required. The no-code builder walks you through connecting Procore and configuring chat support rules visually. Your team can set up, modify, and manage Procore-based chat support workflows without any developer involvement.
Teams automating chat support through Procore typically save 10-20 hours per week on manual processing. The ROI dashboard tracks time saved, tasks completed, and error reduction so you can quantify exactly what Procore-powered chat support automation delivers.
When the AI hits an edge case during chat support processing in Procore, it escalates to your team with full context — the Procore record, what was attempted, and why it needs review. Your chat support pipeline never stalls or loses data.
The Procore integration maintains a persistent real-time connection for chat support automation with automatic retry logic and continuous monitoring. If Procore experiences downtime, queued chat support tasks process automatically once connectivity resumes.
The dashboard shows chat support-specific metrics for your Procore integration — tasks processed, average handling time, success rates, and escalation frequency. You can track how Procore-triggered chat support workflows perform over time.
Vayan AI connects to Procore via one-click OAuth, then runs chat support workflows that read and write Procore data on a schedule or in response to triggers. You configure the rules once; the agent executes chat support across every relevant Procore record without developer involvement.
Procore holds the data; AI supplies the judgment and throughput. Together they turn chat support from a manual, inconsistent process into one that runs at machine speed with a consistent quality bar — freeing your team to focus on the Procore-adjacent work that genuinely needs human attention.
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