Smarter Feedback Collection for Aircall Teams
Turn Feedback Collection into a background job. Vayan AI agents use Aircall to execute on your behalf, 24/7.
247 surveys sent · 3 detractors routed. Sample reply trigger:
How does Aircall work for feedback collection automation?
Aircall works for feedback collection automation by powering an Vayan AI agent that runs the workflow end-to-end inside your existing tools — no code, no custom build. The agent connects to Aircall alongside the other apps your team already uses, watches for the triggers that matter for feedback collection, and takes the next step on its own while keeping a complete audit trail for review. Trigger feedback requests at optimal moments in the customer journey. Teams typically see higher than one-shot survey blasts once the agent is in production. You stay in control: every action is logged, confidence thresholds are configurable, and anything ambiguous is queued for a human instead of being silently auto-completed.
Built in plain English.
You write the rule the way you'd describe it to a teammate. The agent reads the rule, breaks it into the actions it'll take, and confirms the apps it'll touch — before it does anything.
- 1Read the trigger event and pull the contact's context
- 2Draft the message in your team's voice
- 3Cite each personalized line's source
- 4Queue for your review or auto-send by confidence
Get started in three steps
Connect Aircall
Add Aircall to your Vayan AI workspace in seconds. The AI immediately starts listening for messages and events.
Configure Message Workflows
Choose which Aircall channels, threads, or DMs trigger AI actions — and what happens next.
Automate & Stay in the Loop
The AI handles routine messages and tasks in Aircall while escalating anything that needs your attention.
Saw your 4/10 — what would have made it a 9?
ChatGPT flagged your NPS reply for follow-up. You said the onboarding video was hard to follow — that's on us, and I'd love 10 minutes to walk you through the parts that bit.
Personalized using LinkedIn activity from the last 30 days.
Approve before it sends.
Every draft lands in a review queue. You approve, edit, or reject — the agent never acts on its own unless you explicitly turn that on for a workflow you trust.
Every action, with the reasoning attached.
Each step the agent takes is logged with what it did, why it did it, and which app it touched. Audit-ready, so security and compliance can sign off without backfilling.
- Marco11:42 AM
Approved the draft to [email protected].
- Agent11:41 AM
Drafted the email and queued it for review.
Reason: High-confidence personalization but recipient is C-level — escalating per policy.
- Agent11:40 AM
Pulled LinkedIn activity and HubSpot deal context.
- Agent11:40 AM
Triggered: Send NPS surveys via @Aircall 30 days post-launch, route detractors to Customer
- Agent11:38 AM
Confirmed sender domain DKIM is healthy.
Frequently asked questions
Manual feedback collection in Aircall requires constant tab-switching, copy-pasting, and follow-up tracking. Vayan AI eliminates this by handling feedback collection tasks in real-time as Aircall events occur — running 24/7 with consistent accuracy and zero fatigue.
Most users connect Aircall and launch their first feedback collection automation within 10 minutes. The guided wizard handles OAuth authorization, and you configure feedback collection-specific rules through a visual no-code builder.
Yes. You define exactly which Aircall events start feedback collection workflows — new records, status changes, messages, or custom triggers. Each trigger can have conditions so feedback collection actions only fire when your specific criteria are met in Aircall.
The Aircall integration maintains a persistent real-time connection for feedback collection automation with automatic retry logic and continuous monitoring. If Aircall experiences downtime, queued feedback collection tasks process automatically once connectivity resumes.
The agent triggers surveys at the moment of peak feedback value — post-purchase, post-resolution, post-onboarding, or at aircall-specific lifecycle milestones. Timing is calibrated for highest response rate, not arbitrary monthly blasts.
Yes. The agent reads open-text feedback, identifies themes, scores sentiment, and surfaces operational issues that need attention — turning unstructured feedback into prioritized improvement workstreams for your aircall team.
Yes. You can create parallel feedback collection workflows that respond to different Aircall events or conditions. For example, one feedback collection flow for new Aircall records and another for updated ones — each with independent rules and actions.
The dashboard shows feedback collection-specific metrics for your Aircall integration — tasks processed, average handling time, success rates, and escalation frequency. You can track how Aircall-triggered feedback collection workflows perform over time.
Vayan AI connects natively with Aircall to handle the full feedback collection workflow. The AI agent monitors Aircall events, processes feedback collection tasks automatically, and writes results back to Aircall — no copy-pasting or tab-switching required.
Yes. You can run feedback collection workflows in test mode using sample Aircall data before activating on live records. This lets you verify every feedback collection rule works correctly with your Aircall setup before processing real data.
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